Your Questions, Answered

A real person talks through what's going on, we work out how urgent it is, and get a licensed plumber moving toward you. You'll know roughly what to expect before we hang up.

If the hot water's out, a drain's stopped clearing, water's moving somewhere it shouldn't, or there's any hint of gas, that's a call-now situation. Short of active damage or a genuine safety risk, most things can hold for a booking that suits you.

The aim is always the same day, at any hour you call. We can't promise an exact time, but we won't dodge the question either, we'll tell you straight.

Call (02) 9139 9963 for the fastest response, or get in touch through our contact page and we'll call you back.

Because the lowest price and the right fix aren't always the same job. We price honestly for proper work and a lifetime labour warranty, not a number designed to win a race to the bottom.

Yes. Coming out to look and giving you a fixed number costs nothing, whether you go ahead with the work or not.

No. The figure you approve before we start is what you're charged, even if the job turns out more involved than it first looked.

We assess the job on site, explain what's involved, and give you one number for the whole thing. You approve it before any work begins. New customers also get $65 off your first service booked online.

Both, honestly. The remnant post-war brick pocket on the higher streets and the Shepherds Bay towers bring different plumbing problems, and we work across both regularly.

Age, mostly. Pipework installed decades ago on the surviving post-war streets is well past what it was built to last, and that's when bursts and leaks tend to happen.

Yes. Renovations in particular often uncover older pipework behind the walls that needs bringing up to standard while everything's already open.

West Ryde, Melrose Park, Ryde, Putney and Rhodes, alongside Meadowbank itself.

Up to the boundary of your block, it's your plumbing and your call. Once a line crosses onto Sydney Water's main, responsibility for a fault there shifts to them.

Yes, licensed plumbers and gas fitters, fully insured, Lic #465156C.

We'd rather you looked it up yourself than just took our word for it: verify.licence.nsw.gov.au.

Some things are fine, like turning off the water at the meter or shutting an isolation valve under a fixture. Anything involving the pipework, drainage or gas itself needs a licensed plumber under NSW rules, and gas work specifically needs a licensed gas fitter.