FAQs: Everything You Need to Know

That's exactly what our Lifetime Labour Warranty covers. If the same fault comes back, call us and we'll return to fix it properly, with no extra charge on the labour and no argument about whose fault it was in the first place.

No, NSW law says plumbing, drainage and gas fitting work has to be done by a licensed tradesperson, and we hold NSW plumbing licence #292427C for exactly that reason, kept current the way the regulator requires. The rule is there to cover you every bit as much as us.

Yes. Licensed and insured, water and gas, every gas job we finish comes with the compliance certificate you should get, so there's a record on file if you ever need to show an insurer, a landlord or a future buyer.

For most leaks and blocked drains, stop the water at the isolation valve or the meter and wait for us. If you smell gas, don't try anything yourself: leave the property, call from outside, and dial (02) 9139 9901 straight away.

Yes, we're open 24 hours a day, right through the year, including Christmas Day and every other public holiday. There's always a real person on the other end of the phone, ready to help, whatever the date on the calendar.

That's fine, plenty of calls turn out to be routine once we talk it through. Tell us what's going on and we'll be straight with you about whether it needs an emergency callout tonight or can wait for a normal booking.

We do. Storms mean the phone runs hot, so we prioritise the worst first: bursts and flooding ahead of a slow drip, and we'll always give you an honest picture of timing when you call rather than a vague promise.

Always a real person answers, day or night, never a recording or a menu of numbers to press. You'll be talking to someone who can dispatch a licensed plumber straight away, not just take a message and hope for the best.

We accept all major cards and standard electronic payment methods on the day, so you're not left scrambling for cash after an emergency callout. Ask our plumber on site if you need a specific option and we'll sort it out.

It starts with a $0 Call Out Fee, so having us come and look never costs you anything. Once we've actually seen the problem, we agree a fair price with you in person, before any tools come out, backed by our Best Price Guaranteed.

Only if the real scope turns out bigger than it looked before we started, once the pipework's actually opened up and inspected properly. When that happens we stop, walk you through exactly what's changed, and settle on an updated price together before continuing, never something we just add on afterwards without telling you.

Yes, the $65 off your first service offer applies across all our emergency plumbing work, from blocked drains to gas leak repairs. It's for new customers only, applied once, on your first booking with us, never combined with another discount.

Yes. From the remnant pocket of older post-war brick houses on the higher streets to the newer apartment towers around Shepherds Bay, we cover the lot, and we've usually already seen the exact same plumbing setup before, whichever side of the railway line you're on.

Most of the suburb is dense apartment living now, so a lot of hot water and drainage systems are shared with the rest of the building, not just your own unit. It's worth knowing whether a fault is common property before you assume it's yours to fix.

Not really, this stretch of the river doesn't carry the salt air that coastal suburbs deal with, so corrosion from sea spray isn't a big factor here. What does age is the hot water plant in the older towers, which we replace on a predictable cycle regardless of the view.

In places, yes, thanks to the shale and pockets of reactive clay near the river flats, where the ground can shift a little more than sandier suburbs and put extra stress on older underground pipework over time. It's one more reason we check beyond the obvious symptom on an older property.